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Operating Practices

Incorporated in the budget and business plan are operating practices which may not be clearly articulated, but which we believe are vital to the owner’s success in meeting its investment objectives. Examples of these operating practices include the following:

1. Tenant relations and retention. Personal contact and communication with tenants is vital to anticipating and meeting their needs. We believe in the importance of this for the property manager, building engineer, and leasing agent.
2. Preventive maintenance. Prompt repair of small deficiencies often prolong the life of building components and reduce the need for major capital replacements down the road. We firmly believe in a scheduled program of preventive maintenance and will implement this program at each building we manage.
3. WigginConnect™. Our proprietary online portal for tenants to submit maintenance requests, track maintenance requests, view building notices, find after-hours emergency numbers, download building manuals and guides, and find local vendor information.
4. Operating efficiency. “Green” building initiatives receive a lot of marketing hype these days, but intelligent building management has always been green. We believe in reviewing operating practices such as hours of operation, smart controls, lighting retrofits wherever feasible, cross training of maintenance engineers, and replacement of obsolete equipment when economics warrant.